Last Updated: 1 September 2026

NADRA Solutions (“NADRA Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or using our application assistance services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, how long it may be retained, and the rights available to you.

This policy applies to visitors and customers using:

Website: https://nadrasolutions.co.uk/

NADRA Solutions provides independent assistance with Pakistani identity and document-related applications. We are not the official National Database and Registration Authority (NADRA) of the Government of Pakistan and are not a government authority.

1. Information We May Collect

The information we collect depends on the service you request and how you interact with us.

Personal and Contact Information

We may collect information such as:

• Full name
• Email address
• Telephone or WhatsApp number
• Postal address
• Date of birth
• Nationality
• Country of residence
• Other contact information you provide

Identity and Application Information

Where necessary to assist with a service, you may provide information contained in or relating to documents such as:

• CNIC or NICOP
• Pakistan Origin Card (POC)
• Pakistani or foreign passport
• Family Registration Certificate (FRC)
• Birth certificate
• Marriage certificate or related documentation
• Parents’ or family members’ identity information
• Existing application information
• Photographs
• Supporting documents required for the relevant application
• Information relating to changes, renewals, replacements or cancellations

The exact information required depends on the service and your individual circumstances.

Information About Family Members

Some services, particularly family-related applications, may require information concerning your spouse, parents, children or other family members.

If you provide personal information relating to another person, you should ensure that you are entitled to provide that information for the relevant purpose.

Communications

When you contact us by telephone, WhatsApp, email, website form or another communication method, we may retain information contained in those communications where necessary to provide our services, maintain records, respond to enquiries or resolve problems.

Payment Information

Where you purchase a service, payment information may be processed by the payment provider used to complete the transaction.

We may receive transaction information such as payment status, amount, date and transaction reference. We do not necessarily receive or store your complete payment-card details when these are processed directly by a third-party payment provider.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Date and time of visits
• General website usage information
• Cookie and analytics information

This information can help us operate, secure and improve our website.

2. How We Use Your Information

Depending on your interaction with NADRA Solutions, personal information may be used to:

• Respond to enquiries
• Provide requested application assistance
• Review information and documents supplied for a service
• Communicate with you about your application or requested service
• Help prepare or process information required for an application
• Provide customer support
• Process and record payments
• Maintain appropriate business and transaction records
• Prevent fraud, misuse and security incidents
• Resolve complaints or disputes
• Comply with legal, regulatory, tax and accounting obligations
• Improve our website and customer experience
• Understand how visitors use our website
• Send marketing communications where permitted and appropriate

We will not intentionally use personal information for an unrelated purpose without an appropriate legal basis.

3. Our Legal Bases for Processing

Where UK data protection law applies, we must have a lawful basis for processing personal data.

Depending on the circumstances, this may include:

• Contract: Processing may be necessary to provide a service you have requested or to take steps at your request before providing that service.
• Legitimate interests: We may process information where necessary for legitimate business purposes, provided those interests are not overridden by your rights and interests. This may include operating and securing our website, responding to customers, preventing fraud and improving our services.
• Legal obligation: We may need to process or retain certain information to comply with legal, regulatory, tax, accounting or other obligations.
• Consent: In circumstances where consent is the appropriate legal basis, we will rely on your consent. Where processing is based on consent, you may generally withdraw that consent, although withdrawal does not make earlier lawful processing unlawful.

Different lawful bases may apply to different processing activities.

4. Sensitive and Special Category Information

Some identity or document-related services can involve information that is particularly sensitive.

Where information constitutes special category personal data or is otherwise subject to additional legal protections, we will only process it where an appropriate lawful basis and any additional legal condition required under applicable data protection law are satisfied.

We aim to collect only information reasonably necessary for the service being provided.

5. How We Receive Your Information

We may receive information:

• Directly from you
• Through our website
• Through email
• Through telephone or WhatsApp communications
• Through documents you provide
• Through payment providers
• Through service providers used to operate our website
• From another person acting on your behalf where appropriate
• From other sources where you have authorised the disclosure or where otherwise permitted by law

6. Sharing Your Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with organisations or individuals involved in providing or supporting our services.

These may include:

• Website hosting and IT providers
• Secure communication providers
• Payment processors
• Professional advisers
• Accounting or administrative providers
• Application-related service providers
• Government or official systems where necessary for the service you have requested and where legally permitted
• Law enforcement, courts, regulators or other authorities where disclosure is legally required

Where a third-party service provider processes personal information on our behalf, we seek to use providers that offer appropriate data protection and security safeguards.

7. NADRA and Government Services

NADRA Solutions is an independent service provider offering assistance with Pakistani identity and document-related applications.

We are not NADRA, are not part of the Government of Pakistan, and do not represent ourselves as an official NADRA office or government authority.

Where a customer requests assistance involving an official application, information may need to be entered into, submitted to or otherwise processed through the relevant official system as part of providing the requested assistance.

The relevant government authority or official service may have its own privacy policy and act independently in relation to personal information it receives.

You should review the privacy information provided by the relevant official authority where applicable.

8. International Transfers

Providing assistance with Pakistani identity and document-related services may involve information being accessed, transmitted or processed outside the United Kingdom, including where information must be submitted to or processed through systems connected with Pakistan.

Other technology and service providers may also process information in countries outside the UK.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate measures applicable to the circumstances.

9. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Unauthorised disclosure
• Alteration
• Misuse
• Destruction

Measures may include appropriate access controls, account security, secure systems, staff procedures and technical safeguards.

However, no website, email system, messaging platform or internet transmission can be guaranteed to be completely secure.

Customers should also take appropriate precautions when sending sensitive documents electronically.

10. How Long We Keep Personal Information

We do not intend to retain personal information for longer than reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The service provided
• Whether an application remains active
• Customer support requirements
• Legal and regulatory requirements
• Tax and accounting obligations
• Fraud prevention
• Establishing, exercising or defending legal claims

Where information is no longer required, it should be securely deleted, destroyed or anonymised as appropriate.

Identity documents and application materials should not be retained indefinitely simply because they were supplied during an application.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on a user’s device that can help websites operate correctly, remember preferences and understand website usage.

Depending on the technologies installed on our website, cookies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Website analytics
• Measuring website performance
• Marketing or advertising, where applicable

Where required by law, non-essential cookies should not be placed until the appropriate consent has been obtained.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

12. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information can help us understand matters such as which pages are visited, how users reach our website and how the website performs.

Where analytics involves cookies or similar technologies requiring consent, they should be used in accordance with your cookie preferences.

13. Marketing Communications

Where permitted, we may contact customers or prospective customers regarding relevant services.

Where consent is legally required for electronic marketing, we will seek the necessary consent.

You can ask us to stop sending marketing communications at any time by using an unsubscribe method provided in the communication or contacting us.

Service-related communications concerning an existing enquiry, transaction or application are different from marketing communications and may still be necessary.

14. Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, you may have rights concerning your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain information where the right to data portability applies
• Withdraw consent where processing is based on consent
• Raise concerns about how your personal information is being handled

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to a request involving personal information.

15. Children’s Information

Some of our services may involve applications for children, including NICOP-related services.

Where personal information about a child is required, it should be provided by a parent, legal guardian or another person appropriately authorised to act in relation to the child.

We aim to process children’s information only where reasonably necessary for the requested service and in accordance with applicable data protection requirements.

16. Third-Party Websites

Our website may contain links to websites operated by third parties, including official government websites.

NADRA Solutions does not control the privacy practices of independent third-party websites.

When you leave our website, you should review the privacy policy of the website or service you are visiting.

17. Keeping Your Information Accurate

Please ensure that information supplied to us is accurate and up to date.

If information relevant to an active service changes, please contact us so that appropriate records can be updated where necessary.

18. Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate action in accordance with applicable data protection requirements.

Where legally required, this may include notifying the relevant supervisory authority and/or affected individuals.

19. Complaints

If you have concerns about how NADRA Solutions handles your personal information, please contact us first so that we can investigate your concern.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.

Information about data protection rights and complaints is available from the ICO at ico.org.uk.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, legal obligations or data-processing practices change.

The latest version will be published on this page, together with an updated “Last Updated” date.

We encourage users to review this policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right or have concerns about how your information is handled, please contact:

NADRA Solutions

Website: https://nadrasolutions.co.uk/

WhatsApp: +44 7784 808847

Email: support@nadrasolutions.co.uk

Please use the contact information published on our website for any additional enquiries.

Important Notice

NADRA Solutions is an independent application assistance service and is not the official website, office or representative of Pakistan’s National Database and Registration Authority (NADRA) or the Government of Pakistan. Official government services remain subject to the policies, requirements and decisions of the relevant authorities.